How to Fix HP Printer Cannot Connect to Web Services?

Fix HP Printer Cannot Connect to Web Services

HP web services allow a user to use services like instant ink delivery and HP ePrint. However, a lot of users mentioned that they came across issues like HP printer cannot connect to web services when they tried to access it. This can be a real bummer.

The good thing is that this issue can be resolved by applying the right troubleshooting solutions. Here, we are available with a list of solutions that you can try out. So, let's talk about them one by one.

How to Fix HP Printer Cannot Connect to Web Services? (Simple Steps)

Are you exasperated because you keep facing an HP printer that cannot connect to a web services problem? If yes, then all your annoyance will go away after reading the solutions we have listed here. 

1) Check the connection of your HP printer

You need to first ensure that your printer is connected to HP web services. You need to keep in mind that your printer cannot connect to the server if a USB cable is plugged in. You must use a wireless connection for this thing to work. There should be a stable blue Wi-Fi light on your HP printer. If you fail to see the light, then you won't be able to connect to the web services. 

2) Restart your router, computer and printer

If you still fail to connect to web services, then try to restart your printer, computer and router. 

Step 1: Power off your router and disconnect it. 

Step 2: After that, turn off your HP printer. 

Step 3: Also, turn off your computer. 

Step 4: Now, turn on all three of these devices one by one. 

3) Try updating the firmware of your printer 

HP printer cannot connect to web services issue can also occur if the firmware of your HP printer is outdated. To update it, you need to open the customer support page of HP. 

Step 1: You need to select the printer option on the customer support page. 

Step 2: Type the model of the HP printer in the search area. Now, select Submit. 

Step 3: Then, select Firmware on the next page. 

Step 4: Update the firmware by selecting the Download option. 

Step 5: Open the downloaded file and make sure your printer is turned on while the firmware update process is going on. 

Step 6: Check the Checkbox of the HP printer serial number. 

Step 7: Select Update.

What Should Do if the HP Printer Won’t Connect to the Web Services?

1. Check the Printer’s Connection

First of all, check that the printer is certainly connected to HP Web Services. Note that the HP printer cannot connect to Web Services when plugged in with a USB cable. Users may check the printer’s connection status by opening a Wireless Network or Settings menu on its LCD.

Then users should see a solid, blue wireless icon light that highlights a printer is connected. Users will need to connect the HP printer with Web Services if they can’t see that light.

2. Restart the Printer, Router, and PC

1. Restarting the router, printer, and PC can fix connectivity issues. First of all, switch off and remove wires from the router.
2. Then switch off the HP printer.
3. Shut down the desktop or laptop.
4. Connect the router back in, and turn it on.
5. Switch the printer back on.
6. Then boot up the desktop or laptop.

3. Turn on Web Services from the Printer’s Embedded Web Server Webpage

Users can find their printer manuals for more specific details on how to print a Network Configuration Page. Then follow the steps below when you’ve printed that page.

1. Open a web browser in Windows.

2. Then enter the URL for the Embedded Web Server listed on the Network Configuration Page in the browser’s URL bar. That URL takes the form of a number and might be something like http://169.172.123.45.
3. Then click a Web Services Tab on the EWS page that opens.
4. Press and stay, Activate, or switch on the button on the Web Services tab. Then users can go through the Web Services setup wizard.

4. Adjust the DNS Settings for the HP Printer

Some users have confirmed they’ve fixed the HP printer's unable to connect to server connection errors by changing the DNS server for the HP printer to Google’s 8.8.8.8 IP address.

To do that, open the Embedded Web Server page as outlined above.

Then click Wireless on the left of the Network tab. Select the IPv4 tab, enter 8.8.8.8 as the first DNS there, and click Apply.

Then users have configured the printer to utilize Google’s DNS instead of the router’s DNS server.

How to enable web services on an HP printer?

To enable web services on your HP printer, enter the product IP address in the address bar. Now, the web server will be displayed on the screen. There, you need to select the tab of HP web services. After that, click on Enable Web Services. Now, you will see ePrint details on the server. Check the email address that has been assigned to your product.

If you want, you can print the HP web services page and read the directions written on it to use the service.

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How to Fix HP Printer Cannot Connect to Web Services?